Indiegogo Reviews
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Indiegogo Customer’s Q&A
Indiegogo Features and Benefits
Indiegogo is a powerful crowdfunding website that offers several key features and benefits:
- Indiegogo InDemand: This feature allows campaign creators to continue raising funds after a successful campaign. There's no need to set a fundraising goal or duration, allowing for continuous fundraising.
- Fixed or Flexible Funding: Indiegogo offers two types of funding models. With Fixed Funding, all contributions are returned if the goal isn't met. With Flexible Funding, all contributions are kept regardless of whether the goal is met.
- Projects, Charity, and Equity Crowdfunding: Indiegogo supports a variety of fundraising types, including projects, charity, and equity crowdfunding.
- Effective Tools: Indiegogo provides tools for securing funding, engaging audiences, and sharing stories.
- Real Support: Indiegogo offers support for campaign creators, including help with videos and guidance on perks.
- Product Marketplace and Merchandise Partner: Indiegogo offers a product marketplace and merchandise partner, providing extra features for campaign creators.
These features make Indiegogo a flexible and entrepreneur-friendly platform for crowdfunding. It's a great platform for bringing innovative ideas to life.
Indiegogo Pricing
Indiegogo offers entrepreneur-friendly pricing that's affordable, easy, and secure. Here are the key details:
- Pre-Launch: Free
- Crowdfunding: 5% platform fees, 2.9% + 0.30 third-party credit card fees for USD payout (additional third party fees may apply)
- InDemand: 5% platform fees, 2.9% + 0.30 third-party credit card fees for USD payout (additional third party fees may apply)
If you are in the InDemand program and ran your campaign on Indiegogo, your platform fee remains 5%. If you ran your first campaign on another platform before joining the InDemand program, your platform fee is 8%.
Indiegogo offers two crowdfunding options: Fixed Funding and Flexible Funding. With Fixed Funding, all contributions are returned if you don’t meet your goal. With Flexible Funding, you keep all contributions even if you don’t meet your campaign goal.
The site supports credit card payments and offers international deposits in multiple currencies including USD, EUR, CAD, GBP, AUD, and HKD.
Payment Method
Indiegogo accepts payments from various sources. These include:
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Credit Cards and Debit Cards: Most campaigns accept Visa and MasterCard. Campaigns do not accept gift cards, prepaid value cards or debit cards without the Visa or MasterCard logos. If you are contributing to a campaign that is raising funds in USD, it can also accept American Express. If you are contributing to a campaign with a US based bank account, it can also accept Discover Cards. If you are contributing to a campaign with a bank account that is outside of the US, Visa, MasterCard and American Express are accepted. Discover is not accepted for these campaigns.
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Apple Pay and Google Pay: These cover most credit cards in the US. Apple Pay is also live in Canada, the UK, Australia and Hong Kong.
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Local Payment Methods: If you are in one of the following countries, Indiegogo also accepts the following local payment methods for campaigns raising funds in the corresponding specific currency: Germany (Giropay), Netherlands (iDeal), Europe (SEPA), Austria, Germany, Switzerland, Belgium (SoFort), Japan (JCB), Singapore, Malaysia (Grabpay).
Please note that refunds for fixed funding campaigns will be issued in full according to the current currency exchange rate, not the rate at the time the original contribution was made.
Indiegogo's credit card processor, Stripe, accepts transactions using many major credit cards and debit cards. However, if the country where the campaign's bank account is located doesn't accept certain types of cards, your transaction may fail.
Payments may be blocked if the billing country differs from the bank country. It is recommended to use a card where the billing country and issuing bank country are the same to avoid contribution issues.
Indiegogo FAQs
Indiegogo Alternatives
Here are the top 10 alternatives to Indiegogo:
- Kickstarter: A popular crowdfunding platform for creative projects.
- RocketHub: A platform for launching crowdfunding campaigns for projects, products, or new ventures.
- Pozible: An Australia-based crowdfunding platform catering towards creative types and technology projects.
- GoFundMe: A platform more geared towards personal fundraising campaigns for medical bills, funeral expenses, and education costs.
- Prosper: A peer-to-peer lending platform that can be used to secure a loan with an interest rate lower than a traditional bank loan or credit card.
- Seed & Spark: A crowdfunding platform for films that also allows distribution through their ecommerce store.
- Bloomerang: A cloud-based donor management system focusing on outreach, engagement, and retention.
- DonorPerfect: A donor management and fundraising system that allows nonprofit organizations to track stewards, record gifts, and maintain contacts.
- Donorbox: A powerful fundraising software that is super simple to setup and attracts more recurring donors.
- Givebutter: A platform that allows you to raise lots of money for any cause and have tons of fun doing it.
These platforms offer various features and cater to different types of projects, so the best alternative would depend on the specific needs of the user. It's always a good idea to research each platform thoroughly before deciding which one to use.
How To Open A Indiegogo Account?
To open an account on Indiegogo, follow these steps:
- Visit the Indiegogo homepage.
- Click Sign Up in the upper right-hand corner, left of the search bar.
- You can continue by filling out an email address and password, or by connecting using Facebook Connect.
- To continue by creating an email address and password, enter:
- Your email address and confirmation
- Your desired password and confirmation (at least six characters long)
- Click Create Account.
If you choose to connect using your Facebook account, just click the button and:
- Enter your Facebook user name
- Enter your email address
- Click Allow Access
Once you have successfully signed up, a confirmation email will be sent to the email address you provided. Note: If you have made a contribution in the past, a profile has already been created for you using the email address provided. If you need to access the account, you may need to reset your password.
Completing your profile is highly recommended. This includes your name and location, Your Story, your Profile Image and Avatar, and your "Outside Links" (links to your Website, Facebook, Twitter etc.). It's particularly important for Campaigners and Campaign Team Members to ensure that their profile is complete and thorough! You and your team members will appear under the 'About' link on your campaign page (located to the right of your main pitch image/video) and this information is populated from your Indiegogo Profile. Information about the Campaigner and Team, their background, and supporting links are all important aspects that Backers review when evaluating your campaign.
Remember, creating a profile on Indiegogo is the first step for a Backer to manage your contributions and communicating with Campaigners, or for people interested in creating a campaign on Indiegogo.
Indiegogo Return Policy?
The return policy of Indiegogo is unique as it operates on a crowdfunding model. It's crucial to understand that backing a campaign and claiming a perk are not the same as buying an item online. Instead, supporting a crowdfunding idea on a platform like Indiegogo means helping a work-in-progress project, idea, or cause.
Contributions are made to campaign owners, not to Indiegogo. However, Indiegogo can refund your contribution before any of the following scenarios occur:
- The contribution funds are disbursed to the campaign owner
- The campaign ends
- The perk(s) is categorized as either “Locked” or “Shipped” status by the campaign owner
In the event that the campaign has ended and Indiegogo has disbursed funds to the campaign owner, refund requests will be directed to the campaign owner and handled in accordance with each campaign owner’s separate refund/return policy.
For InDemand campaigns, backers may request a refund directly from Indiegogo up to ten (10) days after the contribution was made unless the perk(s) has been categorized as either “Locked” or “Fulfilled” by the campaign owner. Any refund or return requests made after the 10th day will be directed to the campaign owner and will be subject to each campaign owner’s separate refund/return policy.
For Pre-launch reservations, backers may ask for a refund directly from Indiegogo before the campaign launches. Any refund requests made after the campaign launch will be directed to the campaign owner and will follow each campaign owner's individual refund policy.
Indiegogo reserves the right to terminate user accounts and remove campaigns for any abuse of Indiegogo’s Refund Policy. In the event that Indiegogo has found that a campaign violates their Terms of Use and Indiegogo still has remaining funds from the campaign, they may at any time take action they deem appropriate, including but not limited to, issuing refunds to backers from the campaign’s funds.
Refunds will be issued based on the payment method used for the contribution, and may take up to five (5) business days or longer to appear on your statement, depending upon your original payment method.
To request a refund that is eligible under Indiegogo’s Refund Policy, you can request a refund directly from your confirmation email or from your Indiegogo account.
Please note that Indiegogo does offer free returns & exchanges. This information was researched on May 2, 2022. Please check Indiegogo's website to see if they have updated their free returns & exchanges policy since then.